A New Chapter in Caribbean Luxury: Leadership Transition at Four Seasons Nevis
Celebrating a Distinguished Career in Global Hospitality Leadership
Four Seasons Resort Nevis proudly announces a significant change in its executive team with the appointment of Avi Phookan as its new General Manager. Phookan brings a wealth of experience from a career that has seen him manage high-profile luxury establishments across the globe, from the vibrant cityscape of Dubai to the serene landscapes of Hawaii, and various locations within the Caribbean.
Championing Excellence and Sustainable Practices in Hawaii
Before his arrival at Nevis, Phookan held the esteemed position of General Manager at the Four Seasons Resort Lanai in Hawaii. During his tenure there, he played a pivotal role in elevating the guest experience through various innovative programs. Notably, he was instrumental in spearheading several award-winning initiatives focused on environmental sustainability, which garnered the resort significant accolades such as the Maui Nui Marine Resource Council Gold Award for Reef Safe Landscaping and the EarthCheck Certification—distinctions that were firsts for the property.
Embracing Nevis's Rich Heritage and Community Connection
Expressing his enthusiasm for his new role, Phookan articulated his deep honor in joining the team at Four Seasons Resort Nevis and immersing himself in the island's rich history and culture. He emphasized that his professional journey has taught him the universal importance of authentic service, insightful leadership, and a profound connection to the local environment as cornerstones of success. He looks forward to integrating these principles in Nevis, respecting its traditions, supporting its local population, and curating unparalleled guest experiences that truly embody the island's spirit and the Four Seasons' commitment to excellence.
A Global Journey Through Premier Hospitality Destinations
Phookan's impressive career trajectory includes senior management roles in diverse regions, encompassing the Middle East, various parts of the United States, and several Caribbean islands. His previous assignments include positions in bustling cities like Dubai and Doha, and charming locales such as New Orleans and Charleston. He is no stranger to the Caribbean, having previously contributed his expertise to renowned properties like The Ritz-Carlton Grand Cayman and the St. Kitts Marriott Beach Resort.
Academic Foundations and Ascent to Leadership
Born in Assam, India, Phookan's foundational education in hospitality was completed at the prestigious Institut Hôtelier César Ritz in Switzerland. Further enhancing his expertise, he obtained a certification in Hotel Real Estate Investments and Asset Management from Cornell University. His journey with Four Seasons commenced at the Lanai property, where he initially served as Resort Manager before his well-deserved promotion to General Manager in 2023.
Shaping the Future of Luxury at Four Seasons Nevis
In his new capacity at Four Seasons Resort Nevis, Phookan will assume comprehensive oversight of all operational aspects. His responsibilities will span across ensuring exceptional guest services, managing accommodations, innovating culinary programs, overseeing spa and wellness offerings, and continuing to advance the resort’s sustainability efforts. His leadership is poised to further solidify the property's distinguished reputation as one of the Caribbean’s most luxurious and sought-after destinations.